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Frequently Asked Questions (FAQ)

General

How can I contact you?

Where can I find a store near me?

How much does it cost to create an account?

Payment

How do I pay for my order? Is it secure?

What are the Credit Card types accepted on the site?

I am having difficulty paying for my order

Do I need to have a PayPal account? Can I just pay with my credit card?

My refund seems to be taking a long time to reach my bank account. Why the delay?

The amount on my receipt confirmation from PayPal is higher than my order?

Ordering

I have forgotten my password

How can I check the status of what I have ordered online?

I have items in my shopping cart that I am not ready to order. How can I make sure that I don’t order them?

Are the photos I order online printed at my local store?

Can I cancel and receive a refund for my order?

Can my order be prioritised or sent by Express Post if I pay extra?

Can I change the shipping address, pick up location or contact phone number after my order has been placed?

I have placed my order and realised I have made a mistake and would like to make a change. How can I do that?

I have not received a confirmation email from Fujifilm Image Service once my order was placed, but I have received an email from PayPal. Will my order be processed?

Delivery

How long does it take to process my order?

I have not yet received a call from my local Fujifilm Image Service centre to say my order is ready to be collected. How do I chase it up?

I have chosen Home Delivery but my order has not arrived

What are the delivery costs?

Technical

Why and how do I clear my browser cache?

Do my photos get resized automatically during upload?

I am unable to upload photos from my Mac.

Can I change the type of Photobook or start date of my calendar once I have started my project?

Can I order the Photobook I have created in different sizes once I have completed my project?

I would like to arrange my photos to be placed in my Photobook in a certain order. Is that possible?

Can I add more photos to my Photobook/Calendar that I have not uploaded yet but I have already started my project?

How do I create slightly different versions of the same Photobook/Calendar?

I cannot see the finished gift on the screen, have I done it right?

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

I have gone back into my saved project that I have ordered and it looks different to what I had ordered. Will the item be printed with my final changes?

I have accidentally deleted a project that I have already ordered. Can I order more copies?

Can I put borders on photos?