Once you have added products to your shopping cart, complete the payment for your order via credit card or PayPal. Payment must be instant and orders will not be processed without prior payment. Our payment process is provided by PayPal Australia. The site is certified as a VeriSign Secure site, which encrypts data and transmits payment details over an SSL (Secure Socket Layer) connection. SSL is a security protocol with which data is transmitted over an encrypted connection. The SSL connection is established automatically.
If you have received a refund confirmation from PayPal, we have processed the refund. You may need to contact your bank to check on the delay.
If you are expecting a refund but have not received a refund confirmation from PayPal, please contact us. Your refund will be returned to the same credit card or account from which it was originally debited.
PayPal occasionally charge a temporary card verification fee as part of their fraud prevention policy. This fee is added to the order and is then refunded to your card within 5-10 business days. As this forms part of the payment processing service that is provided by PayPal please contact the PayPal helpdesk if you have any questions on a fee that you have been charged or if it has not been refunded within 10 business days. For further details please refer to PayPal payments policy – Sending Limits and Verification process
You can now check the status of your order and view your order history by signing into your online account.
Click on 'Sign in' and enter your email address and password to access your account.
Once signed in to your account, click on the 'My Orders' button at the top of the page.
The current status of your most recent orders are displayed in the My Orders tab.
A description of each status can be seen below:
In Progress – Your order has been received by our system and the printing lab is processing the information.
In Production – The printing lab has received your order and is currently printing and producing your items.
Shipped – Your order has been packaged and posted from the printing lab. Please allow 5-7 days from this date for your order to arrive in the post or be ready to be picked up in-store. For orders to be picked up in-store, your Fujifilm Image Service Store will conveniently give you a call to advise that your order has arrived.
We are unable to prioritise orders that have been submitted, and the lab will process jobs in the order that they are received. Due to the large volume of orders processed, the lab are unable to single out an order to place it in Express Post.
If you do not receive a confirmation email from Fujifilm Image Service for your order, please check your spam folder and if it is not there,please contact us to enquire if your order has been received.
If you have checked the status of your order using the 'My Orders" function in your account and it has been over 5-7 days since your order has been shipped and you have not received a call from your local Fujifilm Image Service store, you can call and speak to the Fujifilm Image Service staff. Provide your last name and order number and check if your online order is in store. In some cases they may have tried to reach you already but been unable to leave a message. If they do not have your order, please contact us.
If you have checked the status of your order using the 'My Orders' function in your account and it has been over 5-7 days since your order has been shipped, please contact your local post office to enquire if they are holding your package. If they do not have your order, please contact us.
Often referred to as the cache, the Temporary Internet Files folder contains a kind of travel record of the items you have seen, heard, or downloaded from the Web, including images, sounds and Web pages. Typically these items are stored in the Temporary Internet Files folder. All those files stored in your cache take up space and usually takes your computer more time to display a Web page, so from time to time, you may need to clear out the files stored in your cache to free up some space on your computer. This is called clearing the cache.
To clear your cache:
Alternatively, clear your cache for just the current page you're visiting. Press and hold [Ctrl] on your keyboard, then Press [F5] or click on the Refresh button (square button on the toolbar with opposite-facing arrows).
Once your browser is open, click the Tools menu and select Internet Options.
Make sure the General tab is selected.
Under "Browsing History" click "Delete"
In the new window, click Delete Files in the Temporary Internet Files section
Firefox 1.5 / 2.0 / 3.0
Once your browser is open, click the Tools menu and select Clear Private Data
Remove checks from everything except cache. Leave cache checked.
Small – Suited for sizes up to 10” in height or width, including small gift items
Medium – Suited for sizes up to 17” in height or width, including medium gift items
Large – Suited for sizes up to 28” in height or width, including large gift items
The image will be resized based on your selection. By choosing a lower upload option, the upload speed will increase. You only need to use the upload size based on what you are planning on ordering. The quality of the image will not be increase by choosing a higher upload option.
Once you have started a project you cannot change the type of Photobook or starting month of the calendar. If you go back without saving you will lose the progress of your project. Please save the project you were working on and start again, using a new project. You can use your original saved project as a visual reference for recreating it.
Yes. To arrange your photos in a certain order to be placed in your Photobook, upload your images into a folder and select that folder for your project. Next, individually select (or drag and drop) each image down to the horizontal ‘toolbar’ below in the order that you would like them to appear in the book, from left to right. You can rearrange the photos once they are in that horizontal ‘toolbar’ by dragging and dropping, before hitting ‘Next’.
To create and save different versions of a calendar or Photobook, complete your first project, save it and give it a name and place in the Shopping Cart. From the Shopping Cart click ‘Edit’. You must give this next project a different name and consequently save any changes to the new project. These named, saved projects should also appear in your Photobooks/Calendar saved projects areas when you go back to the Main Menu.
With photo gifts, you are required to drag your image into the template and then move it around or edit it as required. What is visible will be printed on the item you have chosen. The image shown to the right of your project is only a guide of how your finished product will look.
The yellow exclamation mark and red cross are warnings that the photo used for your finished product are low resolution and your product may be pixelated and not appear as expected. We suggest you reduce the size of your chosen image until the warning goes away or try uploading a larger size image.
When you have completed a project we strongly suggest you SAVE your project before clicking Next to send it to the shopping cart to be ordered. This way, your saved project will encompass any changes made since you last pressed ‘Save’. You can then look back at what you have ordered.
Unfortunately as our system is automated and we must take payment before processing any orders, we are unable to reprint any projects we have previously processed unless you place your order again using a project in your account. You will need to recreate the deleted project, perhaps using your initial order for visual reference.